Best Auto Repair, Arlington

CONTACT US

703-931-9431 | 4961 10th St S

CUSTOMER SERVICE

CUSTOMER SERVICE, Arlington, VA

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Jim's Automotive Offers Auto Repair Services You Can Count On!

ASE (Automotive Service Excellence)
IDENTIFIX
Jasper
Parts Plus
ALL-DATA
Mitchell1
Advance Auto Parts
Parts Authority
Car Care Aware

TESTIMONIALS

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Wish I'd found Jim's Automotive years ago. Richard took the time to discuss my car's rough idle problem in great detail with me over the phone! THAT is the key to a relationship with a trusted mechanic. I learned about my vehicle in an honest way and was treated with kindness and respect. Thank you, Richard!
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My husband and I brought in our Chevy Equinox in late March. We exchanged emails with Richard and he was very quick to get back to us and schedule an appointment. Our car was serviced the morning we dropped it off and we were able to pick it up by mid-afternoon. We knew that the work was expensive and that the required services were unavoidable. When comparing prices, we felt very comfortable with Jim's Automotive. Richard and Jim (not the namesake) explained everything in vivid detail, asked if we were comfortable with the charges and even showed us the rusty parts which were replaced. Having relocated to the area, we feel very fortunate to have found a automotive shop that we can trust. Thank you, Jim's, for a very positive and easy-going experience.
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So friendly, honest and fast!!! My Elantra didn't pass inspection at the dealership and they were going to charge me over $900 for the exhaust. That was more than I had to spend in a 7 year old car all at once. I called Jim's and was offered an appointment the next day. They looked at it, told us it would be around $650 to fix it and possibly a few days to find the part. I don't know where they found the part but my car was fixed the next day and it was only $600. What a great experience:) I will only take my car here from now on!!!
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Have had my vehicle in a couple times and have been very pleased with the service provided. No hidden costs or shady extras. Straight forward and helpful. I wish there were more shops with the integrity of Rich, Danny and Jim.
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Best auto repair shop in Arlington. Fair prices and honest work.
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Best place around here for reasonable prices.. I highly recommend this place.
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Really solid guys. Honest and straightforward, you will not find a better place in Arlington.
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Great service, accurate estimate up front. Jim took the time to talk me through the repairs, options and made recommendations. My new local mechanic.